Reference: Manage Items Process Model - Page 1 for the related business process diagram.Actor/Role: CSRDescription: The Items may be from a new vendor or be a new type of Item. The CSR or Authorized User determines if the new Items require any new set up in formation configured in CC&B. Item Type defines the type of service associated with this Item. It also defines characteristics common to all Items of a given type and the type of equipment that can be linked to the Item.
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